Business process automation (BPA) is the use of technology to replace the manual efforts necessary to execute recurring tasks or processes that minimize cost, increase efficiency and streamline workflows. Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how the business operates and delivers value to its customers.
Business process automation can be thought of as the road that paves the way for digital transformation. With consumer expectations constantly increasing due to changing technology, the SMB market is feeling pressure to change its way of doing business in order to maintain a competitive advantage and ultimately drive more revenue.
Download whitepaper now to learn more about:
- The benefits of business process automation
- How to overcome barriers
- Creating a better customer experience through process optimization
- And how to get started