In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations in Western Europe are adjusting to that new normal by adopting collaboration and productivity technologies to continue operating in this virtual environment. As they enter a recovery phase, a number of these technologies will stay and help them embrace a new future of work. Digitising document processes is proving to be one of them, with features such as file sharing, e-signatures, and cloud storage moving to the forefront.
In this context, how are digital document processes strengthening organisations’ business resilience? What role will they play in a post-pandemic world?