Covered California

Covered California works with at least 14 thousand certified insurance agents. But the amount of paper involved in the agreement, certification and payment process was overwhelming. The process was slow, inefficient and difficult to track. “It was a beast of a load to try to process stacks and stacks of paper,” recalls Austin Walls-Barcellos, Sr. Information System Analyst and Project Manager. Because documents might contain sensitive and personal information, security was a concern. Covered California needed a total, secure digital transformation


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