Cost per Case – The Economic Impact of Conversational AI and Automation
Technical support is complex. It requires talented staff, multiple touchpoints, and a high-touch customer engagement experience. Customers’ issues are often extremely complex, resulting in high cost per case (Around $89 per case/average) to resolve and can take days or weeks to complete.
Register today to watch this engaging discussion and learn more about:
- What are the top challenges in B2B Tech Support?
- Cost per Case – we know it’s a problem, what’s the best way to approach it?
- How can AI and Automation be used to prioritize customer experience in B2B Tech Support?
In partnership with: