Contact Center Disaster Recovery and Business Continuity

Best Practices and Readiness Guide for Success

Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact center grinds to a halt. The damage this downtime can cause to the brand reputation, customer loyalty, and top-line revenue can be dramatic.

Cloud contact center solutions provide the best way for your business to plan for and survive disaster. A well-architected approach not only houses all the contact center infrastructure and your critical data away from potential disaster sites but also ensures high availability by employing a state-of-the-art network required to bypass local problems.