Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption...
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The secrets to a successful managed print service
Your MPS checklist It can be hard to know where to start when you’re looking to move to a managed print service or switch your existing provider. Especially if you have multiple sites, all with their own unique needs...
The Power of Connection: Why You Should Integrate Your Business Apps with UCaaS
The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communication both internally and externally. These...
A New Horizon for Printing
In the last decade alone there has been a host of new technologies that have completely transformed the way we work. Yet for many organisations an integral part of their IT infrastructure has remained static – their...
2021 state of hybrid work report
How small businesses are managing a partially remote workforce With 3 in 5 businesses partially remote, it’s critical to understand the current state of hybrid work and how to set up your small business for success...
SMBs: Ignore Print Security at your Peril
5,026,547 – that is the number of data records that are lost or stolen every single day. Yet despite the escalating number of breaches, many still believe that large enterprises are the only businesses at risk. This...
Future-proof your workplace: Simplifying workstreams with flexible communications
The workplace has transitioned into a new world of communications. With more and more organizations shifting to remote and hybrid work models, the tools that once served us well are coming up short. In fact, a recent...
Telephony for Microsoft Teams: What to look for Small and mid-sized business edition
While Teams includes several collaboration essentials, such as team messaging and video conferencing, telephony isn’t one of them. Teams requires a separate solution to enable external public switched telephone network...
The Hidden Costs of Printing
Calls for the paperless office have been sounding since as far back as the 1970s, yet with the average employee using 10,000 sheets of paper a year, it’s clear that printing remains a core business function that’s...
Unified Communication as a Service for dummies
Businesses considering going to the cloud might have questions about UCaaS. From the business advantages to the technical requirements, this complete guide includes everything beginners need to know. This eBook...