Our world has become digital, and though the public sector has sometimes been slow to embrace digital opportunities, COVID-19 has largely changed that. Many organisations began their journeys towards digitisation before...
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Smart Communications Study: Customer Conversations in APAC
People around the world have found themselves faced with new challenges. The stresses of a global health crisis and the resulting economic downturn, the pressures of remote work, and local shutdowns meant digital...
2020 Software Market Landscape in Australia
Positioning software and SaaS offerings in Australia requires a deep understanding of the market’s realities. Buyer preference for well-known brands can make expansion difficult for new entrants. Despite that challenge...
The Omnichannel Advantage: How Enterprises Can Orchestrate Consistent, Customer-driven Experiences across Channels
With an increasing number of communication channels like SMS, in-app messaging, WhatsApp, and more. There are now more ways for customers to interact with businesses than ever. Every interaction a business has...
7 Tips for a SMARTER Future: How Enterprises Can Deliver Game-changing Customer Conversations
Enterprises around the world are reimagining how to engage with their customers. In today’s digital-first era, customers expect two-way, interactive conversations as opposed to the static, one-way communications of the...
5 Benefits of Optimizing the End-to-End Customer Journey
The way enterprises interact with customers has dramatically changed, and as a result, companies are rethinking customer engagement – shifting from one-way, transactional communications to meaningful, two-way customer...
Being a Digital First Claims Organization
Insurers are moving at an accelerated pace to build their digital-first strategies to align to evolving demands of their customers and to be more competitive.Digital Claims transformations have had proven results across...
2022 state of human connections at work
A new study reveals employees crave connection and better communications tools can help. What does human connection mean in this new work landscape? To find out, we surveyed 3,000 people in small and mid-sized...
Contact Center Disaster Recovery and Business Continuity
Best Practices and Readiness Guide for Success Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a...
How to Future-Proof Your Wealth and Asset Management Business Against Three Ballooning Trends
What you can do right now to overcome the growing challenges posed by accelerating digital transformation, operational efficiency, and cybersecurity requirements. Implementing a modern, cloud-based financial management...