Governments around the world recognise the importance of improving citizen conversations and are investing in ways to make them smarter. This eBook explores the indelible impact that the COVID-19 global pandemic has had...
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Delivering SMARTER Customer Conversations in the Cloud
Traditional ways of communicating with customers are no longer as effective as they once were, leading businesses to rethink customer engagement, shifting away from one-way, transactional communications to meaningful...
A Retailer’s Guide to Getting Omnichannel Customer Service Right
ITReport A Retailer’s Guide to Getting Omnichannel Customer Service Right Retailers must be prepared to serve today’s omnichannel customers. That means customer service agents must have a 360°-view of...
Whitepaper: Achieving better public service through digital government
Our world has become digital, and though the public sector has sometimes been slow to embrace digital opportunities, COVID-19 has largely changed that. Many organisations began their journeys towards digitisation before...
Smart Communications Study: Customer Conversations in APAC
People around the world have found themselves faced with new challenges. The stresses of a global health crisis and the resulting economic downturn, the pressures of remote work, and local shutdowns meant digital...
2020 Software Market Landscape in Australia
Positioning software and SaaS offerings in Australia requires a deep understanding of the market’s realities. Buyer preference for well-known brands can make expansion difficult for new entrants. Despite that challenge...
The Omnichannel Advantage: How Enterprises Can Orchestrate Consistent, Customer-driven Experiences across Channels
With an increasing number of communication channels like SMS, in-app messaging, WhatsApp, and more. There are now more ways for customers to interact with businesses than ever. Every interaction a business has...
7 Tips for a SMARTER Future: How Enterprises Can Deliver Game-changing Customer Conversations
Enterprises around the world are reimagining how to engage with their customers. In today’s digital-first era, customers expect two-way, interactive conversations as opposed to the static, one-way communications of the...
5 Benefits of Optimizing the End-to-End Customer Journey
The way enterprises interact with customers has dramatically changed, and as a result, companies are rethinking customer engagement – shifting from one-way, transactional communications to meaningful, two-way customer...
Being a Digital First Claims Organization
Insurers are moving at an accelerated pace to build their digital-first strategies to align to evolving demands of their customers and to be more competitive.Digital Claims transformations have had proven results across...