In a competitive insurance market, efficiency and customer satisfaction are key. Discover how a regional P&C insurer was able to lower loss adjustment expenses (LAE) and streamline claims processing by taking an omni-channel claims approach, powered by AI.

As a mutual insurance agency focused on improving customer satisfaction and experiences, a regional P&C insurer recently faced challenges in their claims process. Manual data collection efforts created inefficiencies and variable data points while managing claims. This resulted in a customer experience that wasn’t reflective of their core principals.

This case study details their journey in improving the claims process through an automated, omni-channel approach, powered by AI. Download now and learn how they achieved:

• A faster claims process: enabled by AI-automated workflows
• Greater claims efficiencies: resulting in lower LAEs
• An improved customer-centered, claims experience
• Enhanced abilities: allowing for a unified data collection process and more data upfront

Learn how to take your claims operations to the next level.