A Retailer’s Guide to Getting Omnichannel Customer Service Right

Retailers must be prepared to serve today’s omnichannel customers. That means customer service agents must have a 360°-view of customers’ transactions and behaviours and be ready and able to answer questions, whether via a phone call, live chat, tweet or Facebook post, email, or an in-person conversation.

This e-book offers insights into:

• Why an omnichannel customer service strategy is imperative for retailers.
• How to take inventory of what you’re already doing for customer service and identify what’s still needed.
• Executing on your customer service strategy once the people, processes, and systems are in place.
• How some brands are leading the way when it comes to providing an omnichannel customer experience, and what you can learn from them.

Download this ebook to know more.