With more than nine million customers, National Australia Bank (NAB) is the largest business bank in Australia, not to mention a 160-year-old institution and a national icon.
Like most banks, NAB has adapted to new ways of doing business. “Cash is becoming less and less relevant in today’s society,” explains Steve Day, NAB executive for enterprise technology. “Transactions used to be performed within a branch, but now people are expecting a Google or Amazon-type experience when they work with their bank.”
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