Uniphore has been named a Major Player in the IDC MarketScape: 2025 Worldwide General-Purpose Conversational AI Platforms Vendor Assessment. Uniphore was recognized for the following strengths:

• Depth of product offering: Uniphore’s own innovations as well as its strategic acquisitions have resulted in an in-depth and robust product that includes omni-channel multimodal AI, GenAI and agentic AI features, domain-specific offerings, and data capture and management capabilities. These aspects may be especially important for organizations that need strong native data management and control capabilities for AI.
• Support for small language models: Uniphore provides strong support for SLMs. Its BYO model framework includes guardrails for SLMs and is fine-tuned for specific industries and business functions, while its Knowledge Layer provides advanced capabilities such as retrieval-augmented generation, data retrieval, embedding generation, synthetic data creation, and fine-tuning — all designed to support the development of small language models