WisdomInterface
WisdomInterface

Forrester Total Economic Impact of IBM Watson Assistant

January 20, 2021
1 min read

IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM Watson Assistant on organizations. Learn how IBM Watson Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS. Some benefits include:

  • $24 million in benefits over three years
  • 337% ROI
  • Cost savings of $5.50 per contained customer conversation
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