Elevate your service delivery

In a reactive service model, when a device fails, the users of your connected devices make a call to your helpdesk, a technician is dispatched and the customer’s workplace is disrupted by the on-site visit. Your customer faces frustration, increased downtime, and potentially lost revenue. You face downgraded user experience, support inefficiency, and increased service costs.

It doesn’t have to be this way.

With the Optra IoT Platform, predictive services can be at your fingertips. Using a treasure trove of performance data gathered from your devices, you’ll have a handle on precisely what is causing your devices to fail, how, and when. With the power of data analytics and insights enabled by the Lexmark IoT solution, you can anticipate device failures and disruptions before they occur — and even resolve the issues remotely before your customers are aware there’s an issue.

• Evolve beyond reactive support
• Upgrade your user experience
• Reduce your cost of service