WisdomInterface

6 Delinquent Customer Scenarios During COVID-19 and How to Deal with Them

An actionable summary of how collectors can work closely with their customers to recover past-dues faster during the COVID-19 outbreak.

Due to the sudden outbreak, CFOs & Treasurers are focusing on stabilizing the cash flows. Reduction of DSO is one way A/R teams are able to contribute towards this goal. However, a recent Gartner survey indicates that 60% of the CFOs on the buyer end are planning to increase their DPO in order to have more available cash.

Making collection calls can be awkward, uncomfortable, time-consuming and unproductive. As a collector, you must have had the experience of listening to never-ending excuses given by the customers as to why they were unable to pay. As a top performer, you must have a set of strategies which you use to recover from those defaulters, but will those strategies be applicable during the current crisis?

This e-book explains how top-performing collectors deal with the most common excuses and scenarios encountered by them every day at work.

Add comment

Subscribe for more insights

By completing and submitting this form, you understand and agree to WisdomInterface processing your acquired contact information as described in our privacy policy.

No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.