WisdomInterface
WisdomInterface

2022 Guide to Leading an Agent-Centric Contact Center

July 12, 2022
1 min read

Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission.

This eBook aims to expose the real reasons why employee turnover continues to be a problem, why delivering consistently great customer experiences remains elusive for most businesses, and the unintended, negative effects of some commonplace contact center practices. Also, learn how the best path to overcoming these obstacles is to embrace an agent-centric approach to how you design, deploy, and lead your contact center and customer experience strategy.

Check out the tips, tricks, and insights that will enable you to grow your team’s productivity, elevate their satisfaction, and ultimately deliver exceptional customer experiences predictably and at scale.

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    Who We Are

    Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

    What We Do

    We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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        No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.