Survey Results: How Do Consumers View Banks’ Digital Onboarding Experiences?
Late last year, FICO interviewed more than 1,000 consumers to assess their views and experiences with digital onboarding. The survey explored areas of the process where banks are building trust and creating new customers – or causing potential customers to abandon their applications.
Read the survey report to learn how consumers draw conclusions about banks based on their onboarding experience, especially in the areas of fraud detection and identity verification.
