Improve customer satisfaction and loyalty with the right contact center technologies and deployment strategy

Smart customer experience (CX) investments can help contact centers cut costs, increase productivity, and improve customer satisfaction and retention efforts. However, these investments don’t always go as planned. And when things go wrong, not only will customers rail against the offending company, but they’ll also take their business elsewhere, according to a 2023 Omdia survey, commissioned by NICE. Of the consumers in the survey who suffered a bad customer experience, 49% told their friends and family members about it, 69% posted about it online, and, perhaps most alarming, 33% of consumers switched to a competitor.

Read on to see how purpose-built AI for CX and the right deployment strategy for your CX needs can increase customer satisfaction and loyalty.