NICE only vendor named a 2024 Gartner® Peer Insights™ CCaaS Customers' Choice

NICE only vendor named a 2024 Gartner^® Peer Insights™ CCaaS Customers’ Choice

91% of customers recommend NICE as a preferred CCaaS vendor

Gartner^® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights^™ “Voice of the Customer for Contact Center as a Service” report.

As of November 2023, we received an overall 4.6 out of 5 rating with 91% of customers saying they would recommend NICE. NICE also received a 4.8 out of 5 for our CXone product capabilities.

CXone is the industry’s leading interaction-centric platform leveraging NICE Enlighten’s suite of AI solutions purpose-built for CX.

NICE Customer Reviews from Gartner Peer Insights:

“Best CX product in the market at this moment in time”
“Expert platform allowed us to scale and provide great customer experiences”
“Cutting edge, adaptive, and customer centric!”

Read the full report to discover the details you need to choose the right CCaaS vendor.

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