A Digital-First Approach to Expense Management

Under pressure from budget cuts, smaller teams, and increasing public expectations, Barnsley Metropolitan Borough Council needed to work smarter – not harder.

As part of its Digital First programme, the Council modernised its slow, manual expense process by implementing SAP Concur. The results speak for themselves:

• Reimbursement times reduced from six weeks to just four days
• Remote expense submission via a mobile app – no need to return to the office
• Mileage claims made easier and more accurate with postcode entry
• Greater visibility and control over organisational spend
• More time spent in the community by frontline teams, such as social workers

SAP Concur enabled the Council to simplify and standardise its processes, improving compliance, empowering employees, and enhancing service delivery.

Learn how Barnsley Council brought digital workflows into the service of citizens.