ServiceNow, once again, has been recognized as a Leader in the 2024 Gartner Magic Quadrant for the CRM, Customer Engagement Center. This report offers an unbiased, third-party evaluation of Customer Engagement Center (CEC) vendors, providing valuable insights for organizations seeking to optimize their customer service processes through CEC applications.

The 2024 Gartner Magic Quadrant™ for the CRM Customer Engagement Center, Pri Rathnayake, Drew Kraus, 11 December 2024.

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