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Forrester Wave: Enterprise Detection and Response, Q1 2020

Cloud computing has been experiencing rapid growth and is expected to expand further in the near future — some estimates predict that the global cloud computing market would grow to more than double its 2018 value in a few years. It’s no surprise that cloud-based business emails have seen a similar shift, especially as email accounts now serve as doors to a host of other file-hosting and collaboration tools.

However, as adoption rises, the threats to cloud platforms and services also grow in scale and complexity, and email services are prime targets. Their increasing use in enterprise environments has led to cybercriminals targeting users in a variety of ways: from traditional social engineering techniques to the use of more sophisticated malware types, and even to the potential abuse of emerging technologies in the field of artificial intelligence (AI).

In 2019, staple email-based threats such as business email compromise (BEC) and credential phishing remained prevalent, yet at the same time, the year saw threat actors employing new techniques and strategies in a bid to make their campaigns more effective.

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