Contact centers that continue to experience long hold times and inefficient support aren’t meeting expectations. Customers are demonstrating a willingness to switch financial service providers if they don’t get what they’re looking for. 76% of survey respondents say that they’ll switch banks if they find one that better suits their needs: The quality and ease of your service experience being chief among them.

Ready for takeoff? Use this whitepaper to evaluate contact center technology as you plot the next big move for your contact center.