It’s a reality that is as certain as anything in today’s so-called ‘uncertain’ business landscape: COVID-19 has changed the way people work, and there’s no going back to the ways things used to be…hybrid-working...
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CX Trends 2023: Consumers expect AI to radically transform service
CX Trends 2023: Consumers expect AI to radically transform service Companies must prepare for AI’s massive impact on how support is delivered to customers Zendesk’s 2023 CX Trends report revealed that most consumers...
CIO guide to enabling business automation
CIO guide to enabling business automation A checklist for taking a platform approach to automation From increasing system security to delivering better customer experiences, automation enables teams to be faster, more...
How MuleSoft Automation Improves Healthcare & Life Sciences
How MuleSoft Automation Improves Healthcare & Life Sciences In a recent survey, 73% of patients reported that they plan to continue using telehealth options post-pandemic. To deliver on these shifting patient...
Connect and unify patient data: Using modern APIs for care coordination and EHR integration
Connect and unify patient data: Using modern APIs for care coordination and EHR integration In today’s landscape, leading healthcare organizations know that real-time access to patient data improves both care outcomes...
Automatisation métier : guide à l’usage des DSI
Automatisation métier : guide à l’usage des DSI Les questions à se poser pour adopter une approche de l’automatisation orientée plateforme De nos jours, l’automatisation repose sur l’intégration. Les...
Modernizing Legacy Banking Systems
Modernizing Legacy Banking Systems Get the 3 key steps to unlock bigger results. In the financial services industry, 73% of customer interactions are now digital. Many banks recognize the need to complete digital...
Top 7 Trends Shaping Digital Transformation in 2023
Top 7 Trends Shaping Digital Transformation in 2023 Discover the digital transformation trends to watch this year Leading organizations are shifting their digital transformation strategies to maximize efficiency...
Automate Any Process with Salesforce & MuleSoft, Together
Automate Any Process with Salesforce & MuleSoft, Together IT and the business have historically approached automation differently. However, both run into challenges regarding skill sets, allocation of resources...