As artificial intelligence (AI) technology weaves itself into the fabric of the customer experience (CX) industry, teams are questioning how to leverage new AI tools in a way that doesn’t eliminate human connection altogether.
Hear from RingCentral’s John Finch and CX mastermind Shep Hyken for an intuitive discussion, where you’ll learn:
- Insights illustrating customer and agent perspectives on the rise of AI and what it means for CX teams
- Strategies for how AI tools can enhance the quality and efficiency of agent and customer interactions
- Techniques for integrating AI into customer experiences while maintaining a human touch