A Complete Guide to Interactive Voice Response

How your business can use IVR to make every customer call count

We’ve all run into, “Press one for support, press two to speak to sales.” The computerized voice that routes you to the right department based on your selection from the phone keypad is powered by IVR. IVR systems help businesses and call centers handle more phone calls for every operator by automating the initial few levels of questions.

Download this guide to discover how IVR systems can enhance customer experience, streamline call routing, and reduce costs for your business.